Terms of Service
Effective Date: July 15, 2026
These Terms of Service govern purchases and use of Resume Reset Go!™ resume-writing, cover-letter, LinkedIn career-branding and related professional services provided by Tigris 8 LLC through It’s Stephanie, Sis™.
1. Services
Resume Reset Go!™ provides personalized career-document and career-branding services. Services may include:
- Resume writing, rewriting and formatting
- Applicant tracking system readability improvements
- Cover-letter writing
- LinkedIn career-branding recommendations
- Related career-document support
The exact scope of service is determined by the package selected at checkout and the package description displayed at the time of purchase.
2. Payment
Full payment is required before work begins. Prices are displayed on the website or checkout page and may be changed for future purchases.
A price change does not affect an order that has already been paid. Clients are responsible for purchasing the package that best matches their needs.
3. All Sales Are Final
All purchases are final and nonrefundable. Orders cannot be canceled, transferred, exchanged or converted into account credit after payment is submitted.
The complete terms are contained in the No-Refund & Cancellation Policy , which is incorporated into these Terms of Service.
4. Client Intake Requirements
The client must provide complete, accurate and timely information necessary to perform the purchased service.
This may include:
- An existing resume or detailed employment history
- Education, licenses and certifications
- Target jobs or career direction
- Job postings or employer information
- Career accomplishments and measurable results
- Answers to follow-up questions
Resume Reset Go!™ may pause work until required information is received. A client’s failure to complete the intake process does not qualify the purchase for a refund or cancellation.
5. Accuracy of Information
Clients are responsible for ensuring that all information supplied is truthful and accurate.
Resume Reset Go!™ will not knowingly create false credentials, fabricated employment, misleading accomplishments or other dishonest professional claims.
The client must review all completed documents before submitting them to employers and verify:
- Employment dates
- Job titles
- Education
- Licenses and certifications
- Contact information
- Skills, accomplishments and professional claims
6. Turnaround Time
Standard turnaround is approximately three to five business days unless another timeframe is displayed or communicated in writing.
Turnaround begins after payment, completed intake information and all required documents have been received.
Business days generally exclude weekends and recognized federal holidays.
Delays caused by missing information, late client responses, changes in project direction or circumstances outside reasonable business control may extend the delivery date.
7. Delivery
Completed documents are delivered electronically, generally by email, in Microsoft Word and PDF formats when applicable to the purchased package.
The client is responsible for providing a functioning email address and checking spam or junk folders.
8. Revisions
Unless otherwise stated on the sales page, each package includes one reasonable revision.
Revision requests must be submitted within seven calendar days after delivery.
Revisions must remain within the original project scope, target role and intake direction. The following may require an additional purchase:
- A new target profession or substantially different position
- A complete change in career direction
- An additional resume version
- A new cover letter for a different role
- Significant new information submitted after delivery
- A request for services not included in the purchased package
9. LinkedIn Services
When a package includes LinkedIn career-branding recommendations, Resume Reset Go!™ may provide written recommendations, revised profile language or strategic guidance.
Unless specifically agreed otherwise, the service does not include logging into, managing or directly editing the client’s LinkedIn account.
10. No Employment Guarantee
Resume Reset Go!™ does not guarantee:
- Applicant tracking system acceptance
- Recruiter responses
- Interviews
- Job offers
- Promotions
- Salary increases
- Admission into educational programs
- Any specific career result
Hiring decisions are controlled by independent employers and depend on many factors outside the control of Resume Reset Go!™.
11. Professional Disclaimer
Resume Reset Go!™ provides resume-writing and career-branding services. Information provided through the website or services is not legal, financial, tax, immigration, human-resources or employment-law advice.
Stephanie Murphy’s nursing credentials do not make Resume Reset Go!™ a healthcare service, and no nurse-patient relationship is created.
12. Intellectual Property
After full payment, the client may use the final personalized documents delivered for their own career and job-search purposes.
Resume Reset Go!™ retains ownership of its original business methods, templates, processes, website content, branding, educational materials and proprietary systems.
Clients may not resell, redistribute, reproduce for commercial use or represent Resume Reset Go!™ templates or methods as their own product or service.
13. Portfolio and Testimonials
Resume Reset Go!™ will not publicly display a client’s identifiable resume, personal information, testimonial or project materials without permission.
Separate consent may be requested before using a redacted work sample, testimonial or client result for marketing or portfolio purposes.
14. Confidentiality
Resume Reset Go!™ will make reasonable efforts to protect confidential client information and will use submitted information only as needed to provide services, operate the business, process payments, maintain records or comply with legal obligations.
Clients should not submit Social Security numbers, banking passwords, account passwords, full payment-card numbers or other information that is not necessary for resume services.
15. Communication
Official project communication may occur through email, intake forms or another method agreed upon with the client.
Clients are responsible for monitoring the email address provided during checkout and responding to requests for clarification.
16. Inactive or Abandoned Projects
A project may be considered inactive when the client does not provide required information or respond to communication for 30 calendar days.
Inactivity does not qualify the client for a refund. Resume Reset Go!™ may require a new timeline or additional fee to restart a project after prolonged inactivity.
17. Right to Refuse or End Service
Resume Reset Go!™ may refuse, pause or end service when a client:
- Requests false, misleading or unethical information
- Engages in harassment, threats or abusive communication
- Misuses completed materials or business intellectual property
- Fails to provide necessary information
- Violates these Terms of Service
Any payment adjustment in such circumstances will be determined based on work already performed and any rights required by applicable law.
18. Third-Party Services
The website may use third-party providers such as Stripe, Netlify, Google, email platforms or analytics services.
Resume Reset Go!™ is not responsible for temporary outages, processing delays or independent policies of third-party providers.
19. Limitation of Liability
To the fullest extent permitted by law, Resume Reset Go!™, It’s Stephanie, Sis™ and Tigris 8 LLC will not be liable for indirect, incidental, special or consequential losses arising from the use of the website, completed documents or career services.
To the fullest extent permitted by law, total liability relating to a purchased service will not exceed the amount the client paid for that specific service.
20. Governing Law
These Terms of Service are governed by applicable laws of the United States and the Commonwealth of Virginia, without regard to conflict-of- law principles.
21. Changes to These Terms
These Terms may be updated periodically. The effective date shown at the top indicates the current version.
Changes apply to future use and purchases unless otherwise required by law.
22. Severability
If any part of these Terms is determined to be unenforceable, the remaining provisions will continue in effect to the extent permitted by law.